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WT.00 / INDEPENDENT TECHNOLOGY COMPANY

Better systems for consequential work.

Working Theory builds focused software products that turn fragmented information and human activity into systems people can rely on.

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WT.00 / ARCHITECTURESYSTEM SCHEMA

Fragmented inputs

  • Information
  • Activity
  • Judgment
Working Theory
Working systemOperational

Outputs

  • Reliable action
  • Organizational memory
  • Continuous improvement
Feedback returns to observation and judgment.

— WORKING THEORY / 01

Important work often runs on scattered information, manual coordination, and knowledge held by individuals. We build systems that make it usable.

— CURRENT PRODUCTS / 01-02

Current products

Working theories made operational.

WT-01 / CURRENT PRODUCT

SantaClues

An AI-native customer communication, CRM, and performance platform.

FROM
Customer interactions scattered across conversations, channels, updates, and individual memory.
TO
Structured customer knowledge, operational follow-up, and continuous employee improvement.
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WT-01 / CUSTOMER SYSTEM LOOP
  1. ConversationCustomer conversations start the loop.
  2. SignalsUseful information is captured.
  3. Customer recordKnowledge stays with the customer.
  4. ActionsThe record informs follow-up.
  5. OutcomesResults are recorded.
  6. Observed behaviorActivity reveals what works.
  7. CoachingLearning informs the next conversation.
Coaching feeds the next conversation. Customer memory is retained throughout.
WT-02 / HSE STRUCTURE
Work items
Work items organized into Plan, Do, and Learn
PlanDoLearn
RiskActionRecord
OwnerStatusReview

WT-02 / CURRENT PRODUCT

IKpedia

Health and safety software for organizations.

FROM
Important health and safety work that is difficult to structure and maintain.
TO
A clearer system for managing HSE work.
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— OPERATING SYSTEM / METHOD TO SYSTEM

Observation becomes infrastructure.

Each product starts as a working theory, then earns its shape through use.

01

Start with important problems.

Look where consequential work is slowed by scattered information and fragile coordination.

02

Build working systems.

Turn the useful theory into focused software with explicit structure and dependable paths.

03

Improve through use.

Let real activity reveal what the system should keep, strengthen, and simplify.

WT.001 / BE FIRST TO KNOW

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Occasional updates on Working Theory, SantaClues, IKpedia, and new products as they become real.

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